FAQs
1. What kind of wood should I buy?- Pine and hardwood mix are best for outdoor burning. Pine can not be used in smokeless firepit or chimney. Bargain bags are good for firepits and smoking meat. They do not stack. Kiln dried Hardwood and Kiln Dried Oak are best for indoor heat. All cooking woods are ok to burn indoors.
2. How much is in a 1/4, 1/3, 1/2, or 1 cord?
1/4 cords is 32 cubic feet. This is usually store on a 5 foot long x 4 foot high rack.
1/3 cord is 48 cubic feet. This is usually stored in an 8 foot long x 4 foot high rack.
1/2 cord is 64 cubic feet. This is usually stored in a 10 foot long x 4 foot high rack.
1 cord is 128 cubic feet. It is usually stored in multiple racks.
3. Is the wood ready to burn? Kiln dried is always ready to burn. We generally run out of air dried wood by Oct. We always have bargain bags available if customer is looking for the best deal. Please call the office for the most up-to-date information about wood readiness.
4. What's the Difference Between Green, Air dried, Kiln Dried: Green wood is freshly cut with a lot of water left in the wood. It will need 6+ months to dry out for best burn. Air dried wood is "seasoned" wood with moisture content of 25% or less. Kiln dried wood has been put in an oven for approx. 24 hours to evaporate the moisture. It is also bug free with moisture content of 10-15% for optimum burning.
5. What's in a Bargain Bag? Bargain Bags are off shoots of wood that don't meet the normal specs of 16 inch long and 3-4 inch wide. Bargain bags are not stackable but are dry. The wood is all shapes, sizes, rounds, knots, end pieces, and odd shaped. It is great wood to burn but not the prettiest.
6. Do you deliver? How much?- Minimum delivery is 1/4 Cord. Delivery is based on miles from us and varies from $30-$150 and is calculated at checkout
7. Do you stack? We prefer to drop the wood in the driveway for you to stack. We can stack for elderly and handicap but charge a fee. We will not stack if it involves climbing stairs or is beyond100ft from the driveway.
8. How far will you deliver? Local delivery is 50 mile radius. We can ship smaller items.
9. Are you open on Saturdays? Our fall and winter hours are: Monday-Thursday 9:30-4,
Friday 9:30-5, Saturday 9:30-3. Spring and Summer hours: Monday-Thursday 9:30-4, Friday; 9:30-5. Saturdays by appointment. We do occasionally close for inclement weather. Any changes to hours are always posted on Social Media.
Friday 9:30-5, Saturday 9:30-3. Spring and Summer hours: Monday-Thursday 9:30-4, Friday; 9:30-5. Saturdays by appointment. We do occasionally close for inclement weather. Any changes to hours are always posted on Social Media.
10. Do you deliver on Saturday? No, we deliver Mon-Friday
11.Can you make custom artwork? Can I make my own design? Yes, we have all the wood here to make you a one of a kind piece. Feel free to shop the site for available artwork already made.
12. Do you accept logs? Yes! We are always in need of hardwood logs, and unlike stump dumps, we do not charge a fee for logs to be dropped with us. Please see our "Loggers" page for specifications on the logs we accept and how to contact us. At this time, we cannot pick up logs. All logs must be delivered to us.
13. What is your return policy? We do not get many complaints but when we do we do our best to make the situation right. We want you to be happy with your product and service and call us back again. If you have any concern about your order please give us an opportunity to make it better for you. Its just wood, its not that serious.